Unified Endpoint Engineer (JAMF/Mobility)- On-site

Washington, DC
Full Time
Civilian
Mid Level
Tetrad Digital Integrity (TDI) is a leading-edge cybersecurity firm with a mission to safeguard and protect our customers from increasing threats and vulnerabilities in this digital age.

TDI is looking for an Unified Endpoint Engineer (UEM) to serve as the primary technical resource and solution-provider for IT Customer Solutions (ITCS). The role will interact with other technology groups within the Federal civilian agency both internal and external as appropriate.

RESPONSIBILITIES:
  • Be able to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
  • Provide mobile device support, hardware/software installation and configuration support.
  • Assist in developing user documentation/installation procedures.
  • Serve as a resource for solving user problems requiring an advanced level of technical support.
  • Must maintain a high degree of customer service for all support calls and adhere to all Quality Standards.
  • Provide support for application software installation and use.
  • Assist in developing user documentation/installation procedures.
  • Willing to participate in HIR projects and initiatives for House customers.
  • Work closely with other HIR groups to support current technology.
  • Interact with other HIR groups as appropriate to efficiently manage all House endpoints.
  • Confer with senior engineering staff to resolve more complex problems.
  • Perform other official duties as assigned.

QUALIFICATIONS:

  • Related college degree and/or certifications preferred.
  • Two (2) to four (4) years minimum experience with JAMF.
  • One (1) to two (2) years minimum experience with patch management
  • Two (2) years experience minimum with PowerShell (writing and utilizing PowerShell to automate the management of systems, including deployment tools and exporting data).
  • One (1) year minimum experience using BMC Remedy Incident and Change or Knowledge Management or a similar tool.
  • PowerShell scripting ability.
  • Must demonstrate advanced technical skills and the ability to develop solutions to complex technical problems.
  • Possess the ability to work in a fast-paced environment and meet challenging deadlines.
  • Demonstrate excellent communication skills and telephone mannerism.
  • Demonstrate strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
  • Must be able to physically lift up to 50 pounds of equipment.

TDI does business with the federal government, which restricts employment to individuals who are either US citizens or lawful permanent residents of the United States.

“TDI is an Equal Opportunity Employer. Employment decisions are made based on individual qualifications, merit, and business needs. We do not discriminate in employment opportunities or practices based on race, color, religion, sex, or national origin, in accordance with applicable federal laws.”

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